itSMF Ottawa (Information Technology Service Management Forum) has invited Neal KUSHWAHA to their Christmas Breakfast on 6 December 2018 being held at the Centurion Conference and Event Centre (170 Colonnade Road, Ottawa, ON). Funds raised at the breakfast will support the Royal’s Operational Stress and Injury (OSI) clinic. To register or learn more, visit the Ottawa-Gatineau -Service Management and Christmas Breakfast web page.
Neal will discuss the relationship of IT Service Management and his 26 years of climbing experience. Upon discussing a foundational understanding of (1) knowledge trajectory and (2) aligning it with Service Management, the presenter will extend the discourse to Information Security Management and cover the following theories:
- a. the need to have patience with more flexible change, incident, and problem management;
- b. the need for resilience in knowledge management and the ability to know when to move forward and when to pull back, or back track for the sake of humanity;
- c. the value of raising the maturity of everyone versus the challenges of hanging out alone at the top; and
- d. the arrogance of being at the top of any framework that easily leads to becoming a target.
